SEDGEMOOR District Council's customer service team has been recognised for their 'excellence' after a recent assessment.

It followed the Customer Service Excellence award the council received in 2021.

After this recent assessment, run by external assessors from national government, the council showed improvement in Sedgemoor Digital, CCTV, Lifeline, Digital Engagement and Process Re-design.

SDC received an award of Compliance for 43 elements and Compliance Plus for 14 elements.

A spokesperson from the council said: "Following on and improving upon the Customer Service Excellence award from 2021, Sedgemoor District Council is delighted to announce that we have improved on last year’s excellence results for Sedgemoor Digital, CCTV, Lifeline, Digital Engagement and Process Re-design."

Councillor Duncan McGinty, leader of Sedgemoor District Council said: "It is testament to all staff and members that we have achieved this accreditation, whilst dealing with the cost of living crisis, Covid, delivering our high-quality service, all with the vast majority of staff still working from home. 

"It just goes to show that staff are committed to giving brilliant service to our customers and residents. We are very keen to take this ethos and learning into the new Somerset Council where we will be working with our colleagues to achieve Customer Service Excellence accreditation."

Over 700 organisations in the UK undertook this assessment which has been developed by national Government.

The teams were assessed over five areas which have fifty-seven elements in total.

  • Culture of the Organisation
  • Customer Insight
  • Information and Access Delivery
  • Timeliness
  • Quality of Service

Each element is judged to be either Not Compliant, Partial Compliance, Compliance and Compliance Plus. 

The external assessors were very impressed by the level of corporate commitment to customer service throughout the organisation, not only just in Customer Service but across all departments.